Purchase Orders
Griplock Systems accepts faxed and emailed purchase orders (POs). We can answer any questions you may have over the phone, however verbal POs are discouraged and Griplock will not be held liable for any mistakes resulting from verbally transmitted POs. Contact us. Our office hours are 8:00am to 5:00pm Pacific Time, Monday through Friday.
To process your order, the following information must be present on your PO:
- PO# or other reference #
- Company name
- Phone number
- Fax number
- Email address if available
- Billing address
- Ship-to address if different from Billing address
NOTE: Most delivery companies will not deliver to a Post Office Box - Ship-to phone number
- Griplock Part Number or a detailed description of the part being ordered
- Name of person placing the order
- Dateproduct is required
- Preferred shipping method (e.g. UPS Ground, 2nd Day Air, etc.)
All goods are shipped FOB Zip Code 29334. Our standard shipping method is UPS Ground Service. Please advise if faster shipping is required. Goods will automatically be insured if we ship pre-paid on our account. Customers may request that goods be shipped using their own shipping accounts, but should be aware that our insurance does not cover goods in those circumstances.More shipping information.
After your order has been placed, an Order Confirmation will be sent to you within 24 hours. If you have not received an Order Confirmation within this time, please contact us to ensure that we have received your order. Please check your Order Confirmation for accuracy and notify us immediately of any discrepancies.
Credit Applications
We are happy to set up credit terms for established commercial companies. Please complete our credit application form and fax it to us at 805.566.0065. Please allow up to two weeks to process credit requests.
NOTE: Credit terms are approved based on satisfactory credit references, as well as any additional information we obtain. Credit terms are set up solely at Griplock’s discretion.
Credit Card Purchases
Griplock accepts Visa, MasterCard and American Express. An order confirmation will either be faxed or emailed to you with the total cost, including shipping and any handling, if applicable. You may provide your credit card information by telephone, fax or email. An invoice and printed receipt will be mailed to you the day after your order is shipped.
NOTE: Griplock does not keep credit card information on file.
Due to changing regulations and increasing costs, a new policy for the use of credit cards to pay invoices has been implemented.
Effective January 1, 2020, a surcharge will be assessed by Griplock Systems, LLC on all credit card payments. The credit card fee will be 2% of each transaction processed.
Please note this change is for payments made by credit card only. You still have the option to pay by check, electronic check, wire transfer, without any additional fee.
Should you have any queries, please call our Accounting Department at 805-566-0064 ext. 408.
C.O.D. Purchases
Griplock will ship product C.O.D. within the U.S. only. An order confirmation will either be faxed or emailed to you with the total cost, including shipping, C.O.D. charges (and any handling if applicable). The total is payable upon delivery.
Pre-Payments
Griplock accepts pre-payment by checks drawn on U.S. banks only. Griplock will ship goods upon the release of funds.
Stock & Non-Stock Items
Many of the items Griplock Systems offers are Stock items and will always be available. Griplock cannot guarantee to hold large quantities of all Stock items. Non-Stock items may also be available in limited quantities. Small orders of Non-Stock items may incur a Small Order Charge. For more information please contact the Sales Team or your Account Manager.
Lead Times
Lead times will vary depending on the items and quantities on order. Normal lead times are 2-5 business days for stocked items. Please check with the Sales Team.
Small Orders
If your order is for less than $100.00 Griplock will add a surcharge to bring the value up to $100.00, exclusive of shipping charges.
Kit Orders
Griplock requires a minimum order QTY=100 for the packaging and customized labeling of kits. For orders under the 100 Kit minimum, parts will be bulk shipped.
Expedited Shipments
Expedited shipments can be accommodated depending on items on order and current workloads, but will incur an additional fee. Orders under $350 are not eligible for expedited shipping. The cut-off time for same day expedited shipments is 10:00am Pacific Time. Same day ground shipments are not available.
Custom Orders
Griplock Systems will consult with you on the design of customized Grippers, Cables and Terminals, Suspension Kits or other parts. Customized parts can take up to 3 months to manufacture in addition to development time. There may be consultation and engineering fees,as well as other set-up charges associated with such development. Please contact the Sales Team or your Account Manager for more information.
Revised Orders
We will do all we can to revise an order that has been placed but has yet to ship.
NOTE: All special orders and custom orders,once placed, will be considered final.
Check Your Shipment
Griplock Systems will always send an Order Confirmation upon receipt of an order. Please review the Order Confirmation for accuracy. Shipments from Griplock Systems should be checked upon receipt. All claims for damaged, defective, or missing goods must be made within 5 business days of receipt.
Returns
All sales are final. In order to return any goods, a Return Merchandise Authorization (RMA)must be requested from and issued by Griplock Systems. No returned goods shall be accepted without an RMA. Returned goods must have been purchased within 30 days from the issuance of an RMA. Returned goods must be shipped at the customer’s expense. Returned goods that are deemed re-saleable are subject to a restocking charge. Upon inspection and acceptance of goods by our Quality Control Department a Credit Memo will be issued. The Credit Memo may then be applied to future orders only, not to existing invoices. Credit must be redeemed within 12 months from the date of the Credit Memo. There will be no cash refunds. Complete Return Policy.
Stocking Programs & Blanket Purchase Orders
Stocking agreements and Blanket Order programs are available. Please contact your Account Manager for details.
International Sales
Griplock services accounts in North, Central and South America. We welcome OEM and distributor inquiries from any potential customer in these areas. At the present time Griplock handles all distribution from its California location.
Complete Company Policies
Please refer to our Policies for more detailed legal information.
